FAQ’s (for prospective members)

What is a Credit Union?
A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a Board of Directors elected by the membership. The Board serves on a volunteer basis and may hire a management team to run the credit union. The Board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.

Who owns a credit union?
Most financial institutions are owned by stockholders, who own a part of the institution and intend to make money from their investment. A credit union doesn't operate that way. Rather, each credit union member owns one "share" of the organization. The user of credit union services is also an owner, and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors

What is the purpose of a credit union?
The primary purpose of achieving their goal of service is to encourage members to save money. Another purpose is to offer loans to members. Credit unions can charge lower rates for loans (as well as pay higher dividends on savings) because they are not-for-profit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.

Are savings deposits insured?
Yes. All savings accounts are insured up to $250,000 by the NCUA, the National Credit Union Administration, an agency of the federal government.

Who can join a credit union?
A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a "field of membership." The field of membership may include where they live, where they work, or their membership in a social or economic group.


FAQ (for current members)

What is the RPCU's Fax Number? (804) 355-9725

What is the RPCU Routing and Transit Number?
Our Routing and Transit Number is 251082466.

 I’ve lost my VISA Checkcard. Who do I contact?
Call VISA at 1-866-820-8798 immediately and also let us know so that we can issue a new card.

My VISA credit card has been stolen. What do I do?
Call VISA Card Services at 1-800-449-7728 as soon as possible. Also, let us know as well as any companies that might be billing your credit card directly (ie: health club memberships, etc.).

What is the phone number for PostalEASE?
Their number is 1-877-477-3273.

I need to reorder my checks. Do I have to come into the Main Office?
You can reorder your checks by phone at 804-355-9684 or online: